Payment Done But Service Failed – HTTP 429 Error Case Study
Case ID: MINITE/2026/0003264
MSME: UDYAM-MH-18-0534803
🚨 Issue Summary
Despite full payment and active hosting, the website remained down with repeated HTTP 429 (Too Many Requests) errors.
- ✔ Payment Completed
- ✔ Hosting Active
- ❌ Website Down
📊 Technical Evidence
1. HTTP 429 Error Detected
Hostinger AI Troubleshooter detected error on 02 May 2026, 18:05.
2. Zero Resource Usage
CPU Usage: 0%
RAM Usage: 0%
This proves that requests never reached the application server.
3. False Diagnosis
System suggested “high traffic load” despite zero usage.
⚠️ Technical Conclusion
This clearly indicates:
- Requests were blocked at WAF/Edge level
- Upstream throttling occurred
- Not a user-side issue
👉 This is a clear case of infrastructure failure.
📅 Blackout Period
05 May 2026 – 09 May 2026
Paid service remained unavailable.
⚖️ Legal Position
This falls under Deficiency in Service under applicable consumer laws.
📢 Demands
- Root Cause Analysis (RCA)
- Compensation for downtime
- Prevention of future throttling
- WAF/Edge logs and rule details
🔥 Final Statement
Payment Done ✔️
Service Failed ❌
0% Usage + 429 Error = Provider-Side Failure
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