Mumbai MSME Startup Claims 25-Day Website Downtime Due to Hosting Failure, Alleges Major Business Loss

Ritwik AI founder reports prolonged outage, financial impact, and ongoing MSME case over alleged backend system failure

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Mumbai, India:

A Mumbai-based MSME startup founder has raised concerns after claiming that his website remained non-functional for over 25 days, allegedly due to a hosting system failure. The incident reportedly caused significant disruption to operations, financial loss, and project delays.

The affected project, associated with Ritwik AI, had been under development for nearly three years and included multiple AI-based tools. According to the founder, the prolonged downtime resulted in a complete halt of business activities and impacted potential investment opportunities.

“This was not a minor technical issue. The website remained inaccessible for weeks, and there was no effective resolution during that time.”

⚠️ Technical Issue Alleged

The issue is claimed to have originated from a backend system failure, which led to continuous website downtime, access-related errors, and service disruption despite an active hosting plan.

• Continuous website downtime
• Access errors (403/429)
• Backend mapping failure

📉 Business Impact

The reported impact includes:

• Loss of website traffic and users
• Project deployment delay
• Financial pressure due to ongoing expenses
• Disruption in investment opportunities

⚖️ Legal Action

The matter has been escalated through official channels. An MSME case has reportedly been filed under:

Case ID: MINITE/2026/0003264

Due to the ongoing legal process, further technical changes or interventions remain limited at this stage.

📢 Public Awareness

The founder has shared the case across multiple platforms to raise awareness among startup founders, MSME businesses, and website owners regarding potential risks associated with prolonged technical failures.

🔗 Source & Case Report

👉 Read Full Case Study

🧠 Closing Note

While the claims are based on the founder’s experience and have not been independently verified, the case highlights broader concerns around hosting reliability, downtime management, and support response in digital infrastructure.

Real Hostinger failure case in India where a website remained down for 25 days causing MSME business loss. Full case study, proof, backend error and system failure analysis.